Terms & Conditions
Insurer
The insurer of this policy is Europ Assistance Holding Irish Branch. Benefits and services under this policy are provided by Europ Assistance Holdings Limited.
Europ Assistance Holdings Ltd and Grovelawn Insurance Ltd are authorised and regulated by the Financial Services Authority.
Type of insurance cover provided
Personal travel insurance.
Significant or unusual exclusions and limitations
There are some situations which you are not covered for. In general the exclusions relate to anything you are already aware of or anthing that is caused by deliberate or careless acts on your part. You can find full details of these in the policy wording.
What to take with you when you travel
Your policy certificate, summary and wording have all the relevant numbers and procedure outlines.
How to make a complaint
If you wish to register a complaint, please write to:
Quality Department
Europ Assistance Holdings Limited
Sussex House
Perrymount Road
Haywards Heath
West Sussex
RH16 1DN
Alternatively, you can call 0844 338 5799 or you can email quality@europ-assistance.co.uk .
We are covered by the Financial Ombudsman Service. If you have complained to us and we have been unable to resolve your complaint, you may be entitled to refer it to this FOS at South Quay Plaza, 183 Marsh Wall, London, E14 9SR.
Price changes
We continually review our products and prices.
Tax
All prices include IPT at the current rate.
Credit and debit card charges
We reserve the right to levy non-refundable surcharges for payment by debit or credit card. The scale of these will be clearly notified to you before any policy is confirmed. Your statement will show that payment has been processed by Grovelawn Insurance.
Cooling off period
Unless your trip will be completed within one month of buying this insurance you have the right to cancel your policy within 14 days from the date of issue or receipt of your policy documents, whichever is later. We will refund you any premium you have paid and we will recover from you any payments we have made. No other right to cancel exists under this policy.
Amendments
Please email
salesenquiries@cheaptravelinsurance.com or call - 08450 264 264
Data Protection Act 1998 Notice
Bestbackpackers and Europ Assistance Holdings Ltd collect and maintain personal information in order to underwrite and administer the policies of insurance that we issue. All personal information is treated with the utmost confidentiality and with appropriate levels of security. We will not keep your information longer than is necessary.
Your information will be protected from accidental or unauthorised disclosure. We will only reveal your information if it is allowed by law, authorised by you, to prevent fraud or in order that we can liaise with our agents in the administration of this policy.
Under the terms of the Act, you have the right to ask for a copy of any information we hold on you upon payment of an administrative fee and to require a correction of any incorrect information held. Any inaccurate or misleading data will be corrected as soon as possible.
The above principles apply whether we hold your information on paper or in electronic form. |
