How to Make a Claim on your Backpackers Travel Insurance
Since we sell policies from a panel of insurers you will find details to do this inside your policy wording. All our travel insurance partners include full details of what you shoud do in the event of a claim with full contact details in the policy wording document.
Travel Insurance Assistance Whilst Abroad
All of the travel insurance providers onnour panel provide 24-hour emergency medical assistance. You will find full details of how to contact them whilst abroad in your travel insurance policy wording.
We recommend that you take your Travel Insurance policy wording with you when you travel, so that you have these contact details with you if you need them, you should also receive a text immediately after purchase with your policy and medical assistance number but don’t forget you can also access these online anytime via your online account.
What else might I need if I need to make a claim
If anything happens while abroad you may need to make a claim and so please refer to your policies terms and conditions should there be other documents you need to retain. Here are some examples:-
- If you need medical treatment, you may need to call the medical emergency support team before receiving medical treatment so that they can authorise cover.
- If your bag or personal possesions are lost or stolen you will generally need to obtain a police report to support your claim.
- If your flight is delayed, you will need to get a letter from your airline confirming the length of delay and the reason for the delay
- You will need to keep receipts for any medical treatment you pay for upfront.
Please remember that it is always advisable to retain copies of all documents before submitting your claim form.
