How to Make a Claim on your Backpackers Travel Insurance
Making a claim on your travel insurance policy with us is easy, straightforward and can be completed online.
Please note that should you have a medical emergency whilst you are travelling, or should you need to curtail your holiday for any reason you must in the first instance contact our Medical Emergency helpline on +44 20 866 9221.
To comply with the terms and conditions of the insurance you MUST contact Mondial Assistance as soon as possible if your medical expenses are over £250.
Before making a claim you must check your policy certificate and policy wording to check that what you are claiming for is covered.
Making a Claim Online
To start with go online at mondialtravelclaims.com. You will need your policy number to hand to register a claim.
Once you have downloaded and completed your claim form you will need to send it with all original corresponding documentation, photcopies will not be accepted so we do suggest you take a copy for your records BEFORE posting.
Full details of what is required when making a claim can be found in our policy wording pages 18 - 20.
An acknowledgement letter will then be sent to you with a claims reference number, that you must use when you have any further contact with the claims department.
If you would prefer to call for a claims form then simply dial 020 8603 9958.
Please note that the information you provide will be treated as confidential and held in accordance with the Data Protection Act 1998. The sending of a claim form does not mean that your claim is being accepted.
All information given in connection with this claim notification should be true and correct to the best of your knowledge. If claiming on behalf of others you must have their authority to act on their behalf. The information you provide will be used in processing your claim and preventing fraud, this includes passing of information to other agencies or insurers.
